Shipping Policy

Effective Date: July 2, 2026

Thank you for shopping with Nexus Store. We are committed to delivering your orders quickly and securely across Kuwait.

Shipping Coverage

Nexus Store currently ships to all areas within Kuwait.

Order Processing

• Orders are processed within 1 business day after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods or promotional events, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

• Kuwait: 1–3 business days

Delivery times are estimates and may vary depending on your location, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping fees, if applicable, will be displayed at checkout before you complete your order.

From time to time, Nexus Store may offer free shipping promotions on eligible orders.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) throughout Kuwait.

Please have the exact payment amount ready whenever possible to help ensure a smooth delivery process.

Order Tracking

Once your order has been dispatched, you may receive a tracking number or delivery confirmation, where available.

Delivery Attempts

If our delivery partner is unable to reach you after reasonable delivery attempts, your order may be returned to Nexus Store. Our customer support team will contact you to arrange a new delivery if applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Nexus Store is not responsible for delays or additional charges resulting from incorrect or incomplete delivery details.

Damaged Packages

If your package arrives damaged, please inspect the contents before accepting the delivery whenever possible. If an item is damaged or missing, contact our customer support within 24 hours of receiving your order and include photos of the package and product.

Delays

While we strive to deliver all orders on time, delays may occasionally occur due to weather, public holidays, high order volumes, or circumstances beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We will be happy to assist you.